Communication is a two-way process that is affected by our ability to send and receive information. Learn to create understanding and open communication with your interactions through your clarity of speech, focus, and ability to listen. Instead of avoiding problems, communicate to resolve them. Your body language, choice of words, and authenticity all impact your ability to work through difficult conversations. Providing a clear, direct message will set the tone for your working relationships, enhance productivity, and increase confidence levels while creating a positive, professional environment for everyone.

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