Jodi Blackwood is a Certified Business Etiquette & Protocol Specialist, Customer Service Professional, Speaker, Trainer & Program Leader who believes that etiquette is about polishing your approach, not changing who you are -- and that courtesy, friendliness and respect for others are the cornerstones to distinguishing yourself in the business arena.

As a recognized expert in her field, she enjoys working with individuals, organizations, and businesses of all size, helping people enhance their knowledge, skills and self-confidence when it comes to interacting with others. Combining her 25 plus years’ experience in the customer service field with her training and certification from The Protocol School of Washington.